If you’re nervous about leaving home, moving to a new country or just want specific information about our facilities, this section is the starting point for finding the information you need.
The range of services listed on this page has been designed to help support you with your studies and with your adjustment to student life.
Care leaver support
We offer tailored support and guidance to students joining us from a care background. We are proud to have been awarded the Buttle UK Quality Mark for our commitment to care leavers.
Our fully trained and experienced counsellors offer a one-to-one service to students plus group sessions where you can work through problems with others going through similar situations. It’s good to talk, and if something’s bothering you, you don’t have to grin and bear it.
Disability Learning Support
Our Disability Learning Support team provide support and advice to students with disabilities or specific learning difficulties, as well as offering a dyslexia screening service.
As soon as you know that you'll be joining the University, get in touch with the team so you can get the support you need during your studies.
Faith and Spirituality
We offer spiritual support and guidance to students from all faiths, plus pastoral care and counsel in times of difficulty.
We have our own on-site nurse who can help you with urgent medical treatment should you need it. You can also talk to a trained professional regarding health concerns or finding a local doctor or dentist.
International students can also take advantage of our English for Academic Purposes modules, which aim to improve non-native speakers’ academic English skills – vital for writing essays, giving presentations, etc.
IT support and resources
Help for IT issues and queries is available 24/7, 365 days a year - online and over the telephone. We provide a high speed WiFi service throughout the University for your personal devices, and student web services can be accessed both on and off campus. We also have open access computer rooms that offer a wide range of specialist teaching software, as well as Microsoft and Adobe products on both PCs and Apple machines. Printing, photocopying and scanning services are available in all of our computer rooms and libraries.
Learning and study skills
If you need to develop your academic writing or study skills, there are a number of services and online resources to help you.
Our four libraries which are open 24/7 for most of the year.
We also provide attractive and inspiring study space tailored to your needs, Our and an online library that is available both on campus and from home and provides access to thousands of high quality electronic resources, including the latest research in your field of study.
Online learning resources
As well as the usual classroom-based teaching, most of our courses and modules also make use of our online virtual learning environment, Blackboard, which provides a communication platform for tutors and students, a repository for key course/module material, and a space for collaboration through discussion boards, blogs and more.
All full-time students have a personal tutor, who will help you settle in to your studies and get through any difficulties you might have. Part-time students registered for more than three modules on a course that lasts more than one year will also have a personal tutor.
Healthy body healthy mind, right? The Polyclinic is a teaching and learning facility which provides discounted holistic therapy and beauty treatments to students.
The Student Advisers are on hand to help with money-related issues. You can talk to them about your student funding entitlement, welfare benefits, student visa options and more. They can also advise on UK immigration issues including Tier 4 visas.
Support for estranged students
We are committed to supporting estranged students during your time at university. We recognise that the transition to university and becoming a student is an exciting prospect, but can also be challenging. To help make the transition as easy as possible, we've developed guidance and a support package tailored for you.